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Lunar Guide LogoLUNAR GUIDE

Get in Touch

Have questions about Lunar Guide? Need support? Want to share feedback? We're here to help.

Email Support

Send us an email and we'll respond within 24 hours

support@lunarguideapp.com
Live Chat

Chat with our team in real-time through the app

Open Chat
Response Time

We typically respond within 24 hours, often much sooner

Monday - Friday: 9 AM - 6 PM PST

Send Us a Message

Company Information

Headquarters

Salt Lake City, UT
United States

Email

General: hello@lunarguideapp.com
Support: support@lunarguideapp.com
Press: press@lunarguideapp.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

Frequently Asked Questions

How do I get started with Lunar Guide?

Simply sign up for a free account and get 150 free credits to try our premium features. No credit card required.

Is my data secure?

Yes, we use 256-bit encryption and never share your personal information with third parties.

Can I cancel anytime?

There are no subscriptions to cancel. You only pay for credits when you want to use premium features.

View all FAQs →

Common Support Topics

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Voice Features

Help with voice journaling, Spirit Guide interactions, recording quality, and audio playback issues.

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Astrology Questions

Birth chart interpretations, moon phase meanings, planetary transits, and personalized astrological guidance.

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AI Spirit Guide

Understanding AI responses, customizing guidance preferences, and maximizing your Spirit Guide experience.

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Billing & Credits

Credit purchases, subscription management, billing questions, and understanding our pricing structure.

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Technical Issues

App crashes, login problems, synchronization issues, and device compatibility questions.

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Feature Requests

Suggestions for new features, improvements to existing functionality, and spiritual practice enhancements.

Connect with Us

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Facebook

Follow us for daily astrology tips and community discussions

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Instagram

Beautiful astrology content and behind-the-scenes updates

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TikTok

Quick astrology tips and spiritual guidance videos

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Get in Touch with the Lunar Guide Team

The Lunar Guide team is here to help with any questions about your account, the app, or our astrology tools. Whether you need technical support, have a billing question, or want to share feedback about your experience, we read every message and aim to respond within one to two business days. Our support team includes members with backgrounds in both technology and astrology, so we can help with everything from login issues to questions about how to interpret your birth chart results.

We value your feedback because it directly shapes how Lunar Guide evolves. Many of our most popular features —including the daily horoscope format, moon phase notifications, and compatibility calculator improvements—were inspired by user suggestions. If you have an idea for a feature, a topic you would like us to cover in our blog, or a way we could improve your experience, please let us know through the form above.

Common Questions Before Reaching Out

Account and billing: If you need help with your account, subscription, or credit balance, include the email address associated with your Lunar Guide account so we can locate your information quickly. For billing questions, we can help clarify charges, explain credit packages, and assist with any payment concerns.

Technical support: If you are experiencing a bug or technical issue, let us know which device and browser you are using, along with a description of what happened. Screenshots are helpful but not required. Our engineering team investigates every reported issue and prioritizes fixes based on the number of users affected.

Content and partnerships: If you are interested in collaborating with Lunar Guide—whether through guest blog posts, affiliate partnerships, or press inquiries—please include relevant details about your proposal. We are selectively open to partnerships that align with our mission of making astrology accessible, ethical, and genuinely helpful.

About Lunar Guide

Lunar Guide is developed by 1117 Productions LLC, a team of engineers, designers, and practicing astrologers committed to making spiritual tools that are both powerful and accessible. Our AI-powered platform combines traditional astrological wisdom with modern technology to deliver personalized horoscopes, birth chart analysis, moon phase tracking, and an AI Spirit Guide that learns your chart and grows with you over time. We are based in the United States and serve users worldwide.